Kayako SupportSuite 3.11.01 [RAW]Script Information Code: Our flagship support product SupportSuite is a robust and flexible turn-key soluti...
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Our flagship support product SupportSuite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.Key features of SupportSuite include:* Clean and intuitive AJAX based interface* Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications* Reliable live chat seamlessly through a client's web browser* ViewShare to share a desktop view with a client via their web browser* Integrated VoIP (SIP) functionality* Robust SLA management, work schedules and escalation pathways* Teamworking features for creating and sharing events, tasks and contacts* Detailed reports and analysis* Synchronization with Microsoft® Outlook®* Integrate and synchronize with a Windows Mobile® deviceDownload
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